Getting employees to deliver better service – PT I

Estimated read time 3 min read

Mobility has penetrated deep into our lives since the advent of smartphones and other digital gadgets, and also due to continuously sliding data costs. It’s hard to imagine our lives without this wireless ecosystem which keeps us connected to every necessity in our personal lives, whether it is news or banking or mail or chat or social networking.Not surprisingly, mobility is slowly but surely changing the way businesses operate. It has armed businesses to be extremely responsive to customers at every possible touch point and improve customer relationship management experience drastically.

In a recent research, 81% of CEOs saw wireless devices being strategically important for their enterprise resource planning software. Mobile Technology allows companies to have an unprecedented level of connectivity between employees, ERP vendors and customers. This connectivity offers heaps of opportunities and competitive advantage while battling against competitors. A large number of organizations are fully ERP enabled, and the ERP System function is now extending to mobile devices, and is significantly impacting the way businesses are run.

Businesses that support the idea of confluence between ERP and mobility are popularly described as Mobile Enterprises. Such mobile enterprises are known to produce more profit and efficiencies by leveraging the conspicuous functionalities of a

Here are some advantages of having a mobility enabled ERP:

AMPLIFIED CONTROL

With instant access to relevant information and real-time connectivity, it becomes much easier for any business to expand seamlessly to multiple locations. Getting control of your business is what helps you build the roadmap for handling upcoming challenges.  Near instant information as well as the ability to intervene when necessary, on all aspects of your business – be it Sales, Financials or Manufacturing, enables you to address issues quickly to minimize waste and maximize response time.

SIMPLIFIED OPERATIONS

Handling operations can be hectic for employees but thanks to mobile enabled ERP Systems it helps them manage quotes, proposals and orders from the field on virtually any mobile device. Employees can deliver better service with full access to customer history, maintenance contracts and product knowledge base. Thanks to mobility tools you can be “in the office” as soon as you turn on a mobile device. Employees can stay connected like never before while they are on the move.

QUICK DECISIONS AND SALES

Ever wondered of a situation where a client raises an unanticipated issue during the presentation which you haven’t prepared? Or of sudden transaction approvals you need to conduct on the Shop Floor? No need to worry! A mobile-enabled Accounting Software ensures all the allocated accesses are available to you irrespective of where you are.

SMART REPORTING

Introduction of mobile-reporting systems as a disruptive technology has increased the use of mobile devices among C-suite people. Mobile reporting solutions have enabled top managements to quickly measure and monitor identified Key Performance Indicators (KPI’s) to ensure business is on-track in reaching targets and goals. As recent research show, Mobility is the top priority of CEOs.

 

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